Refund and Cancellation Policy

1. Cancel a subscription

You can cancel a monthly or annual subscription at any time through the Stripe Customer Portal in your gsearch.dev account.

Cancellation takes effect at the end of the paid period. You keep the paid plan until then, and Stripe will not charge the next renewal after the cancellation is scheduled. Cancel before the renewal date to avoid the next charge.

2. Voluntary refund requests

Email [email protected] within 7 calendar days of the affected charge or service incident. Include the account email, payment date, amount, a description of the problem, and any relevant request identifiers. Do not send card or bank details.

We consider a voluntary refund when a confirmed material problem caused by gsearch.dev prevented use of the paid service, purchased credits were not delivered, or we made a duplicate or incorrect charge.

Depending on the impact, duration, and credits already used, we may provide a full or proportional refund to the original payment method.

We do not normally provide a voluntary refund for a change of mind, unused subscription time, customer-side integration or configuration problems, exceeded limits, compromised API keys, or differences in third-party result content or availability.

Requests made after 7 calendar days are not eligible for this voluntary policy, but we will still provide any remedy required by applicable law.

3. Credits after a refund

A full or partial refund removes the matching unused top-up credits. A refund of a current plan invoice also reduces the remaining plan credits for that billing period.

We will not make a refund that would leave the account with a negative paid-credit balance unless applicable law requires it.

4. Processing and delivery

Access and credits are delivered digitally after Stripe confirms payment. There is no shipping time or return process.

Approved refunds are sent to the original payment method. We submit them without undue delay, but the time for the credit to appear depends on Stripe, the payment network, and your bank.

5. Disputes and mandatory rights

Please contact [email protected] before opening a payment dispute so we can investigate and try to resolve the issue quickly.

This policy does not limit statutory cancellation, withdrawal, refund, or consumer rights that cannot be excluded under applicable law.